It happens often--people frequently ask, "Do you have my letter-card-envelope-bill?" Though this gets annoying time to time, it makes sense since I am a mailman and I am carrying their mail. Other times it just gets old though--especially when customers are impatient when I am putting their mail in their boxes. I feel like sometimes people just magically expect their items to arrive on time and in a blink of an eye and when something goes wrong and said item doesn't arrive, BOOM!
The post office isn't perfect. With the millions upon millions of items of mail we process everyday, we are going to make errors. That's just human nature. From machines eating up mail to packages being given to the non-corresponding route, it's going to happen. And if a customer is upset that something didn't arrive on time or to their liking, I am unfortunately the brunt of the blame they dish out. Sometimes customers are understanding, sometimes not.
For example, one college guy got all uppity because his video game he ordered and paid overnight shipping for was not in his mailbox the day after. While talking to him, I realized that the mistake was probably one of ours, which happens, but still, getting all into it with the guy that delivers your mail, come on now.
On the opposite spectrum, had a lady today ask why her birthday card didn't get to her after two weeks of being sent. I explained to her what might have happened to it and then apologized for the inconvenience of it all. Though she was upset about not getting her card, she thanked me for talking to her about it and giving her some answers to what might have happened to it.
Sometimes people just don't know how to send things properly. One of the most common misconceptions I notice is that some people tend to think "forever stamps" cover all the postage on an ordinary envelope. They don't realize the the weight and whether the contents of the envelope make it bulge out or not have an impact on its cost. Therefore I usually have to collect a meager sum of money from the recipient--usually between 24-74 cents--to cover the correct postage.
In one recent incidence of this, a girl had her sister send her back a cell phone charger that her sister stole from her--I knew this cause she told me obviously. Anyways, the sister put the wrong postage on the envelope and the girl had to dig around her apartment to come up with 74 cents. I thought it was funny and mentioned how ironic it was that her sister "borrowed" her cell phone charger and then upon sending it back, the girl had to cough up some change for the correct postage. Needless to say, the girl informed me she was going to give her sister an earful when she talked to her again.
No comments:
Post a Comment